Certified Medical Administrative Assistants (CMAA) Practice Exam

The phrase “Dun message” on a billing statement is a term commonly used in the context of collections and indicates that a statement is serving as a reminder that a payment is overdue. This terminology is derived from the practice of “dunning,” which refers to the repeated demand for payment from a debtor. A dun message signifies the account is not only past due but also serves as a formal notice to the patient that action may proceed if the balance remains unpaid. This term specifically highlights the importance of overdue payments and can signal to the patient the potential for consequences if the balance is not addressed, making it an effective communication tool in medical billing practices. Other options like "Past due notice," "Final notice," and "Balance reminder" may indicate a delinquent balance, but "Dun message" carries a more formal connotation of repeated collection efforts.