Certified Medical Administrative Assistants (CMAA) Practice Exam 2026 – Comprehensive All-In-One Guide to Exam Success!

Using highlights or underlining when annotating mail is recommended to be done sparingly. This approach ensures that the most important information stands out without overwhelming the reader or detracting from the overall message. Excessive highlighting or underlining can make documents look cluttered and can distract from key points, making it difficult to identify what truly matters. By using these techniques selectively, individuals can draw attention to critical details, making it easier for recipients to understand the main points and important actions that need to be taken.

The other approaches, such as being overly liberal with highlights or completely avoiding them, do not strike a balance; without judicious use, important information can be overlooked or fail to stand out effectively. Limiting the use to only certain phrases might also be too restrictive, as it may miss other relevant content that could benefit from emphasis. Thus, the recommendation to use highlights or underlining sparingly supports clear and effective communication.