Certified Medical Administrative Assistants (CMAA) Practice Exam 2026 – Comprehensive All-In-One Guide to Exam Success!

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Describe one way to improve patient engagement in a practice.

Implementing a referral program

Utilizing patient portals for easy access to health information

Utilizing patient portals for easy access to health information significantly enhances patient engagement by empowering patients to take an active role in their healthcare. A patient portal serves as a secure online platform where patients can access their health records, view test results, schedule appointments, request prescription refills, and communicate with healthcare providers. This direct access to vital information fosters better communication and a stronger relationship between patients and their healthcare team.

When patients have the ability to engage with their health data, they are more likely to understand their treatment plans, follow through with medications, and maintain regular appointments. By facilitating this level of engagement, practices can help patients feel more informed and in control of their health, ultimately leading to improved health outcomes and increased satisfaction with their healthcare experience.

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Increasing appointment times

Conducting surveys after each visit

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